"Helping You to help Your Client"
How it works
Web Based Help Desk Software
What does it actually mean?
Web Based
Web-based software is the recent notion to run programs from your web browser, without installing any software or components into your system.
Web based applications run entirely in the network of the Application Service Provider, and are accessible via the Internet 24/7 from anywhere in the world.
You also don't have to worry about software updates, or securing your network - all the software and data is cared for by our staff.
The good example of web-based software is online banking.
Help Desk Software
Also referred to as CRM (Customer Relationship Management) allows you to centrally control and access your clients' information, and review all new and outstanding support issues they have raised.
You can have the confidence, that your staff will deal with the queries as soon as possible, and within the Service Level Agreement.
Our solution also includes e-mail marketing module, so you can communicate with your clients more frequently and make use of your mailing list.
To check if your organisation can benefit from using Help Desk software, click here.